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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Deborah Sousa

November 7, 2025

5  out of  5
rating by Deborah Sousa
"We have been clients for over 20 years and have always received great customer service! Peg and her staff are knowledgeable and responsive- they are always there when you need them."
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Roger Stites

October 28, 2025

5  out of  5
rating by Roger Stites
"Peg and her staff are helpful and friendly! Excellent service!"
We responded:
"We appreciate your review! We are pleased you had a great experience with our State Farm office. We are here to help!"
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Susan Biggs

October 22, 2025

5  out of  5
rating by Susan Biggs
"The staff always solve any issue or question I have quickly and with a thorough explanation so I understand what has transpired."
We responded:
"Thank you for your review! We’re thrilled to know you have positive experiences with us; your satisfaction is our top priority! "
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Robert Steeves

October 17, 2025

5  out of  5
rating by Robert Steeves
"Courteous, accurate information in a timely manner"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. We are here to help!"
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joe lizotte

October 16, 2025

5  out of  5
rating by joe lizotte
"Great fast professional service"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Michael Hoffmann

October 15, 2025

5  out of  5
rating by Michael Hoffmann
"Excellent, quick, polite."
We responded:
"Thank you for your feedback! If there is anything else we can do to help, please let us know! "
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Crissy Jankowski

October 9, 2025

5  out of  5
rating by Crissy Jankowski
"I have been with State Farm for many years and Peg and her team are truly wonderful! I have our home and vehicles insured with them and they have been there for any questions, claims or additions I bring to them. I truly appreciate everyone there!"
We responded:
"We appreciate your review! We are delighted to know you have great experiences with our office. We are here to help!"
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Russ Browning

September 19, 2025

5  out of  5
rating by Russ Browning
"If you're looking for exceptional service and personalized attention, I highly recommend Peg Poulin at State Farm in Saco. I've been with State Farm for many years, and Peg stands out as one of the best agents I've ever had the pleasure of working with. Her professionalism, responsiveness, and commitment to ensuring that my needs are met have consistently exceeded my expectations. If you're in need of an agent you can trust, Peg is your go-to!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Scott Dolan

September 3, 2025

5  out of  5
rating by Scott Dolan
"Peg Poulin is great to deal with. In a call just now to add a car to our policy, she answered the phone herself on the first ring and sorted me out in two minutes flat. Outstanding customer service."
We responded:
"Thank you very much for the awesome review! We’re glad to know you’re satisfied with our service at the Peg Poulin State Farm Agency. If you ever have any questions or need assistance, we’re here to help!"
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Ken Ouellette

September 2, 2025

5  out of  5
rating by Ken Ouellette
"I've been insured with State Farm for over 40 years and have been with Peg and her staff for the last 5 years. They are insuring my home, income properties, recreation vehicles, daily drivers and classic cars. Their rates are very reasonable and their personal service is fantastic. I like the fact that when I call the office with questions or to make changes to coverage I talk with someone I know. Their handling of claims has been fast and fair. I've told a number of friends about them, they've switched over to State Farm and tell me they've saved money as well. Couldn't be happier."
We responded:
"Thank you for the terrific review!! We’re thrilled to know you are pleased with the service in the Peg Poulin State Farm agency; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Gene Rulli

August 18, 2025

5  out of  5
rating by Gene Rulli
"Great customer service!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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David Benson

August 6, 2025

5  out of  5
rating by David Benson
"Great people. Always able to help you sort out the challenges. Have been dealing with this office for two years and have been completely satisfied with them. They make happy customers."
We responded:
"Thank you for the great review! We’re thrilled to know you are a satisfied client. We look forward to continuing to support your insurance needs."
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Matt Wiggins

August 4, 2025

5  out of  5
rating by Matt Wiggins
"This team is amazing! Peg and Elizabeth are always so quick to respond to any questions I have regarding our policies."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Sam

July 23, 2025

5  out of  5
rating by Sam
"Peg Poulin assists with my property insurance needs and consistently delivers quick, clear communication, making the process straightforward and stress free."
We responded:
"Thank you for the great review! We look forward to continuing to support your insurance needs."
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Kym Tobin

July 22, 2025

5  out of  5
rating by Kym Tobin
"Peg and the girls always are very helpful and friendly. Peg lets me know about changes that need to be addressed."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Susan Moody

July 22, 2025

5  out of  5
rating by Susan Moody
"I recommend Peg and her team to anyone who needs insurance. I've been with them for over 13 years and never had 1 bad experience. 5 stars across the board!!"
We responded:
"Thank you for the great review for Peg Poulin, State Farm! We’re thrilled to know you have positive experiences with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Rick Holte

July 7, 2025

5  out of  5
rating by Rick Holte
"Always get excellent service anytime we need anything:)"
We responded:
"Thank you for the great review!! If there is anything else we can do to help, please let us know!"
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melanie norburg

July 1, 2025

5  out of  5
rating by melanie norburg
"Peg goes out of her way for her clients. She has multiple times for us ."
We responded:
"Thank you for your thoughts! We’re glad to know you’re satisfied with the service at the Peg Poulin Horton State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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RL Caron

June 30, 2025

5  out of  5
rating by RL Caron
"Responded to my request for documents from the policy issuer very promptly for a quick resolution to my need."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Darren Smith

June 25, 2025

5  out of  5
rating by Darren Smith
"Peg is amazing! She is very knowledgable and easy to communicate with. She is very attentive and will answer any questions you have promptly. She takes the time to get to know you and what your insurance needs are. I would highly recommend her to any family or friends."
We responded:
"Thank you for great review! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Kyle Neugebauer

June 21, 2025

5  out of  5
rating by Kyle Neugebauer
"We have worked with Peg Poulin for over 20 years, for both personal and business insurance needs. The service is top-notch-- efficient, friendly and straightforward. We know we can always count on Peg and her team."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with our service! We appreciate your business over the years. "
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Elijah Moreshead

June 18, 2025

5  out of  5
rating by Elijah Moreshead
"Nothing but great things to say! Peg always responds quickly to my wife and I's needs and is a pleasure to work with!!"
We responded:
"Thank you for the awesome review!! We’re thrilled to know you have positive experiences with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Steven Thyng

June 18, 2025

5  out of  5
rating by Steven Thyng
"I've been with State Farm and Peg since the mid 80's for all my insurance needs. I've never compared prices with other insurance companies because of the service and help I receive from Peg and her team. if I have a problem or need, they take care of me instantly and I never need to worry about anything."
We responded:
"Thank you so much for your wonderful review! We truly appreciate your kind words and your loyalty over the past 40 years. It means a lot to us that you find our team professional and friendly. We are committed to providing efficient service and are always here to help. We look forward to continuing to work with you for many more years to come!"
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Family Acupuncture

June 11, 2025

5  out of  5
rating by Family Acupuncture
"Can't say enough good things about Peg at State Farm. Due to a computer error I was stranded by another auto and home insurance agency that I'd been a customer of for 38 years. Peg Poulin jumped in and I had the coverage I needed (at a better price) in an afternoon."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Karl Simonds

June 10, 2025

5  out of  5
rating by Karl Simonds
"I've been with State Farm for 30 years and with Peg Poulin's branch for around 10 years and have had great customer service and help whenever I've needed it. I would highly recommend!"
We responded:
"We appreciate your review! We are delighted to know you've had great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"