State Farm® Insurance Agent Peg Poulin
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Steven Thyng
May 18, 2024
"Peg and her staff are always professional and friendly. They are very efficient and great to work with. I've been with them for 40 years."
Suzanne Nason
May 14, 2024
"A huge shout-out to Peg and her team!! They helped us out big-time late on a Friday afternoon. They went above and beyond to help us and it is greatly appreciated. I highly recommend this team!!"
Doki Yanga
August 4, 2023
"I don’t recommend this State Farm at all. Elizabeth Drugach Is insanely rude. She was rude to me on the phone because I couldn’t give her the answer she was looking for. Instead of being kind and trying to help me understand her she rudely hung up the phone on me. I decided to go see her in person, which I know she didn’t expect because I live 5 minutes away. I confronted her at the door about how rude she was on the phone and she continued to be rude to me in person and I couldn’t believe it. I wanted to talk to someone else but unfortunately she was the only one there. I ended up sitting down and she took my information but at some point she stuck her middle finger up at me and was being more rude. I’ve never experienced this with any insurance company and mind you I’m new to this insurance. Her name is ELIZABETH DRUGRACH. She needs better customer service I wouldn’t recommend State Farm for this location."
"I am very sorry for your experience with us, and I deeply apologize for the errors. I do appreciate you sharing your frustration, as it allows me to make the necessary changes to improve each customer’s experience."
Nyabol Toang
August 4, 2023
"I highly don’t recommend this location. I was in the phone with a representative names Elizabeth and she was extremely unprofessional over the phone and in person. I misunderstood a term she used and she began to yell at me instead of clarifying herself. I hope I don’t have to interact with her ever again"
"We're not sure why you left this review as you are not a client in this office, nor have we ever spoken with you. "
Jonathan Duff
February 20, 2022
"They are wonderful. I've been with them for 4 years."
Def Static
February 8, 2022
"I have been nothing but happy and extactic that I switched to State Farm and Peg and her office have made it all so much better!"
Ryan Dobbins
October 23, 2021
"Excellent staff"
Beth Casey
December 12, 2020
"Great insurance office in Saco, ME. Super friendly and professional staff. Highly recommend."
Sherri Tripp
November 25, 2020
"Amazing customer service, highly recommend if you are looking to switch policies."
kevin smith
August 13, 2020
"I've had a all of my insurances through Peg for years. Wouldn't even think of going elsewhere."
Marissa Wilson
February 4, 2020
"I have never had any issues with State Farm until a new employee in the Peg Poulin office came on board. Over the last 6 months I have had 2 different vehicles and every time the costumer service from this individual has been rude. Today I had a question on my policy and left a message. She called back and I missed the call less than 2 minutes later I called back and multiple times she said, "yup I left a message" "yes I left you a message" she seemed very reluctant to just answering my questions or concerns. While telling a story about a car that was totaled within the last 2 months she repeatedly, while I was in the middle of speaking, kept saying "nope that's not it" "no that's not it." It's just unfortunate that employees treat costumers this way. Again, I have never previously had any issues until this new member came on board. If you decide on this company I would ask to speak directly to Peg rather than the other employee."
Raffaela Hufton
January 11, 2020
"Set everything up for me even the rental car after my accident. Made a bad situation a little better with taking on all the apt. Set ups"
Karen Cyr
January 7, 2020
"They always do a great job and are very friendly 🙂"
Sonya Wieburg
August 15, 2019
"State Farm. What else?"
Amanda Greene
May 3, 2019
"I have been a client of Pegs' for years and have always received exceptional treatment/service. They truly go above and beyond for you and always make sure you are getting the best coverage for the absolute best rate."
Jefferson Coniaris
October 8, 2018
"Been a customer with State Farm for close to a decade, never once disappointed. All of the agents are extremely resourceful, and help you to their fullest. Highly recommended."
Heather Marie
July 31, 2017
"Don't do business with State Farm!"