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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kyle Neugebauer

June 21, 2025

5  out of  5
rating by Kyle Neugebauer
"We have worked with Peg Poulin for over 20 years, for both personal and business insurance needs. The service is top-notch-- efficient, friendly and straightforward. We know we can always count on Peg and her team."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with our service! We appreciate your business over the years. "
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Elijah Moreshead

June 18, 2025

5  out of  5
rating by Elijah Moreshead
"Nothing but great things to say! Peg always responds quickly to my wife and I's needs and is a pleasure to work with!!"
We responded:
"Thank you for the awesome review!! We’re thrilled to know you have positive experiences with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Steven Thyng

June 18, 2025

5  out of  5
rating by Steven Thyng
"I've been with State Farm and Peg since the mid 80's for all my insurance needs. I've never compared prices with other insurance companies because of the service and help I receive from Peg and her team. if I have a problem or need, they take care of me instantly and I never need to worry about anything."
We responded:
"Thank you so much for your wonderful review! We truly appreciate your kind words and your loyalty over the past 40 years. It means a lot to us that you find our team professional and friendly. We are committed to providing efficient service and are always here to help. We look forward to continuing to work with you for many more years to come!"
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Family Acupuncture

June 11, 2025

5  out of  5
rating by Family Acupuncture
"Can't say enough good things about Peg at State Farm. Due to a computer error I was stranded by another auto and home insurance agency that I'd been a customer of for 38 years. Peg Poulin jumped in and I had the coverage I needed (at a better price) in an afternoon."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Karl Simonds

June 10, 2025

5  out of  5
rating by Karl Simonds
"I've been with State Farm for 30 years and with Peg Poulin's branch for around 10 years and have had great customer service and help whenever I've needed it. I would highly recommend!"
We responded:
"We appreciate your review! We are delighted to know you've had great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Punta Gorda George Stratchko

June 9, 2025

5  out of  5
rating by Punta Gorda George Stratchko
"Great people to work with."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us!"
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Ken Cohen

June 9, 2025

5  out of  5
rating by Ken Cohen
"Peg and Elizabeth are both great to work with!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. "
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Donna R Currie

June 3, 2025

5  out of  5
rating by Donna R Currie
"This agency is always very helpful. Recently I had a problem trying to enter some information in my account. I asked them to do it for me and they entered it for me. I've had this agency of State Farm for many years. I have no desire to change."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Joseph Coppolino

May 31, 2025

5  out of  5
rating by Joseph Coppolino
"Peg and her staff are awesome! I have been with State Farm for over 40 years. Professional staff and services are always dedicated to the best interests of their customers. Thank you, Peg and the rest of the State Farm Staff!"
We responded:
"Thank you for the kind words, we put our clients needs first! "
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Sherri Tripp

May 29, 2025

5  out of  5
rating by Sherri Tripp
"Amazing customer service; both business and personal!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Suzanne Nason

May 14, 2024

5  out of  5
rating by Suzanne Nason
"A huge shout-out to Peg and her team!! They helped us out big-time late on a Friday afternoon. They went above and beyond to help us and it is greatly appreciated. I highly recommend this team!!"
We responded:
"Thank you for taking the time to share your experience! We’re thrilled that we were able to assist you on a Friday afternoon. Going above and beyond for our clients is what we strive for, and it’s wonderful to know that we made a positive impact for you. Your recommendation means a lot to us, and we look forward to helping you again in the future! Warmly, Peg Poulin- State Farm "
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Doki Yanga

August 4, 2023

1  out of  5
rating by Doki Yanga
"I don’t recommend this State Farm at all. Elizabeth Drugach Is insanely rude. She was rude to me on the phone because I couldn’t give her the answer she was looking for. Instead of being kind and trying to help me understand her she rudely hung up the phone on me. I decided to go see her in person, which I know she didn’t expect because I live 5 minutes away. I confronted her at the door about how rude she was on the phone and she continued to be rude to me in person and I couldn’t believe it. I wanted to talk to someone else but unfortunately she was the only one there. I ended up sitting down and she took my information but at some point she stuck her middle finger up at me and was being more rude. I’ve never experienced this with any insurance company and mind you I’m new to this insurance. Her name is ELIZABETH DRUGRACH. She needs better customer service I wouldn’t recommend State Farm for this location."
We responded:
"I am very sorry for your experience with us, and I deeply apologize for the errors. I do appreciate you sharing your frustration, as it allows me to make the necessary changes to improve each customer’s experience."
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Nyabol Toang

August 4, 2023

1  out of  5
rating by Nyabol Toang
"I highly don’t recommend this location. I was in the phone with a representative names Elizabeth and she was extremely unprofessional over the phone and in person. I misunderstood a term she used and she began to yell at me instead of clarifying herself. I hope I don’t have to interact with her ever again"
We responded:
"We're not sure why you left this review as you are not a client in this office, nor have we ever spoken with you. "
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Jonathan Duff

February 20, 2022

5  out of  5
rating by Jonathan Duff
"They are wonderful. I've been with them for 4 years."
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Def Static

February 8, 2022

5  out of  5
rating by Def Static
"I have been nothing but happy and extactic that I switched to State Farm and Peg and her office have made it all so much better!"
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Ryan Dobbins

October 23, 2021

5  out of  5
rating by Ryan Dobbins
"Excellent staff"
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Beth Casey

December 12, 2020

5  out of  5
rating by Beth Casey
"Great insurance office in Saco, ME. Super friendly and professional staff. Highly recommend."
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kevin smith

August 13, 2020

5  out of  5
rating by kevin smith
"I've had a all of my insurances through Peg for years. Wouldn't even think of going elsewhere."
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Marissa Wilson

February 4, 2020

1  out of  5
rating by Marissa Wilson
"I have never had any issues with State Farm until a new employee in the Peg Poulin office came on board. Over the last 6 months I have had 2 different vehicles and every time the costumer service from this individual has been rude. Today I had a question on my policy and left a message. She called back and I missed the call less than 2 minutes later I called back and multiple times she said, "yup I left a message" "yes I left you a message" she seemed very reluctant to just answering my questions or concerns. While telling a story about a car that was totaled within the last 2 months she repeatedly, while I was in the middle of speaking, kept saying "nope that's not it" "no that's not it." It's just unfortunate that employees treat costumers this way. Again, I have never previously had any issues until this new member came on board. If you decide on this company I would ask to speak directly to Peg rather than the other employee."
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Raffaela Hufton

January 11, 2020

5  out of  5
rating by Raffaela Hufton
"Set everything up for me even the rental car after my accident. Made a bad situation a little better with taking on all the apt. Set ups"
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Karen Cyr

January 7, 2020

5  out of  5
rating by Karen Cyr
"They always do a great job and are very friendly 🙂"
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Sonya Wieburg

August 15, 2019

5  out of  5
rating by Sonya Wieburg
"State Farm. What else?"
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Amanda Greene

May 3, 2019

5  out of  5
rating by Amanda Greene
"I have been a client of Pegs' for years and have always received exceptional treatment/service. They truly go above and beyond for you and always make sure you are getting the best coverage for the absolute best rate."
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Jefferson Coniaris

October 8, 2018

5  out of  5
rating by Jefferson Coniaris
"Been a customer with State Farm for close to a decade, never once disappointed. All of the agents are extremely resourceful, and help you to their fullest. Highly recommended."
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Heather Marie

July 31, 2017

1  out of  5
rating by Heather Marie
"Don't do business with State Farm!"